Focused customer experience and maximising data value
Unlike other DMS systems, Pinewood DMS is designed to place the customer experience first, using the dealer processes to help complete the picture.
As customers become increasingly aware of their power as consumers, dealerships able to offer a high quality personal service supported by a solid CRM (Customer Relationship Management) strategy, will have a significant advantage over their competitors. Additionally, as manufacturers’ Customer Satisfaction Index (CSI) results often directly impact financial performance, it is vital that customer relationship management is at the heart of your dealerships strategy.
Management can support multiple manufacturer interfaces within a single workshop department. The integration into manufacturer systems allows users process manufacturer-specific menu pricing, recall campaigns, warranty processes and daily activity reporting without re-keying information.
Automatically create opportunities from website enquiries and assign to a salesperson | Sales performance reports.
A robust sales tool to provide a seamless end-to-end sales journey, with powerful features to manage your lead generation and sales opportunities.
Search and offer group level stock with automated vehicle transfer process.
Powerful selection and reporting tool allows you to segment your database to build targeted marketing campaigns.
Automatically populated aftersales diary | Service reminders | Parts ordered | Outstanding work | CSI follow up.
Send SMS messages for VHC, reminders, follow-ups, notifications and manage the responses – visible in contact history.